Refund policy

Refund policy

We do not accept returns

simplyNAD+ is a consumable food product. Once a carton has left our facility we cannot verify how it was stored or handled, so we cannot resell it or take it back. This is a food-safety position, and it is the same rule any grocer or supplement brand follows.

Nothing ever has to be shipped back to us. Where we refund you or send a replacement, keep the product or dispose of it. There is no return label, no packaging requirement and no restocking fee, because there is no return.

Your first box, opened or not

If your first box is not for you, contact us within 30 days of delivery and we will refund it in full and cancel your subscription. This applies whether or not you have opened it. See our Subscription policy.

Later boxes, unopened

If a renewal arrives and the boxes are unopened, contact us within 30 days of delivery and we will refund that order in full. Keep the boxes.

Later boxes, opened

We do not refund opened product beyond your first box. You always control when the next box comes, so if simplyNAD+ is not working for you, pause or cancel from your account before the next renewal date and you will not be charged again. Your reminder email tells you the date and the amount before every renewal.

Damaged, wrong or missing items

Inspect your order when it arrives. If a carton is crushed, a packet is split, the wrong item shipped, or something is missing, send us a message through our contact page within 7 days with a photo and we will replace it at no cost to you.

Orders that never arrive

If tracking shows delivered but you did not receive the package, contact us within 14 days of the delivery scan and we will replace the order once. Repeat claims to the same address may require a signature on future deliveries.

How refunds are issued

Approved refunds go back to the original payment method. Your bank usually posts it within 5 to 10 business days after we process it.

Contact

All refund and replacement requests go through our contact page.