Shipping policy

Where we ship

We currently ship within the United States only.

Options and cost

Free Standard Shipping — free on every order, no minimum — 5–8 business days in transit.
Express — $15.00 — typically 2–4 business days in transit.

Standard shipping is free on every order, including every subscription renewal.

When your order leaves us

We aim to dispatch orders within 1–2 business days. Orders placed at a weekend or on a US public holiday are dispatched the next business day. Transit time begins when the carrier collects the parcel, so total delivery time is our dispatch time plus the transit time above.

Subscription deliveries

Subscription orders ship automatically on the schedule shown on the plan you chose — every 30 or 90 days. You receive an email before each renewal stating the date and the amount. You can change the date, change the address, pause or cancel from the link in any order email, at any time, without contacting us. See our Subscription policy.

Tracking

A shipping confirmation email with a tracking number is sent as soon as your parcel is dispatched. If tracking has not moved for more than five business days, contact us and we will chase the carrier.

Lost, delayed or damaged parcels

If your parcel arrives damaged, arrives with the wrong items, or does not arrive at all, we will replace it or refund it in full. Contact us within 30 days of the dispatch date with your order number, and a photo if the parcel was damaged. No return shipment is required. See our Refund policy.

Incorrect or incomplete addresses

If a parcel is returned to us because the delivery address was incorrect or incomplete, we will confirm the correct address with you and reship the order once. Shipping cost on a parcel returned for this reason is not refundable.